TERMS & CONDITIONS
Effective Date: June 28, 2025

Company Name: Durum LLC
Registered Address: 387 Myrtle Avenue, Brooklyn, NY 11205
Phone: +1 718-852-0001
Email: [email protected]

1. INTRODUCTION

These Terms and Conditions (“Terms”) govern the use of services provided by Durum LLC (“Company”, “we”, “our”, “us”) to any customer, guest, client, visitor, or user (“you”, “your”).

By using our website, submitting a contact form, making an inquiry, placing a reservation, booking an event, requesting catering services, or engaging with our services, you agree to these Terms.

If you do not agree, please do not use our services.

2. SCOPE OF SERVICES

We provide restaurant, hospitality, event, and catering-related services, including but not limited to:

Restaurant reservations

Private dining inquiries

Private events and buyouts

Catering inquiries and services

Customer support and communications

Promotional offers and marketing communications

Online forms, phone, email, SMS, and website-based inquiries

The scope, availability, pricing, and terms of specific services may vary depending on the request, event, reservation, or agreement.

3. RESERVATIONS, EVENTS & CATERING

Reservations, private events, catering orders, and related services are subject to availability.

Certain events, catering services, or group bookings may require deposits, minimum spends, signed agreements, cancellation policies, or payment deadlines.

Specific event terms, menus, pricing, guest counts, deposits, and cancellation rules may be provided separately in writing and will control over these general Terms where applicable.

4. DATA USE & CONSENT

When you submit your email, phone number, or other information through our website, forms, phone calls, SMS, email, or other communication channels, you consent to being contacted regarding your inquiry, reservation, event, catering request, or related services.

Personal data is collected, processed, and stored in accordance with applicable privacy laws, including where relevant:

GDPR, for EU/EEA users

CCPA, where applicable

Other applicable U.S. federal, state, and local privacy laws

Please refer to our Privacy Policy for more information.

5. MARKETING COMMUNICATIONS

If you submit your contact information and opt in, you may receive promotional communications, including email or SMS messages.

You may opt out at any time by:

Clicking “unsubscribe” in any email

Replying “STOP” to SMS

Emailing us at [email protected]

Message and data rates may apply. Message frequency may vary.

6. INTELLECTUAL PROPERTY

All website content, branding, text, images, menus, design elements, logos, and other materials owned or created by Durum LLC remain the property of Durum LLC or its licensors.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

7. PAYMENTS, DEPOSITS & CANCELLATIONS

Payments, deposits, minimum spends, cancellation fees, and refund policies may vary depending on the service, reservation, event, catering order, or agreement.

Where a specific written agreement, invoice, or proposal is provided, the terms in that document will apply.

Deposits may be non-refundable unless otherwise stated in writing.

We reserve the right to cancel, modify, or refuse service where necessary, including for non-payment, failure to provide required information, operational limitations, safety concerns, or violation of these Terms.

8. CUSTOMER RESPONSIBILITIES

You are responsible for:

Providing accurate contact, reservation, event, and payment information

Responding in a timely manner to requests for confirmation or additional details

Informing us of dietary restrictions, allergies, accessibility needs, or special requests

Complying with restaurant policies, event rules, and applicable laws

We are not responsible for issues caused by inaccurate information, late responses, guest count changes, third-party delays, or circumstances outside our control.

9. ALLERGIES & DIETARY RESTRICTIONS

We make reasonable efforts to accommodate allergies and dietary restrictions when communicated in advance.

However, we cannot guarantee that any food or beverage item is completely free from allergens, cross-contact, or traces of allergens.

Customers and guests are responsible for notifying us of any allergies or dietary restrictions before placing an order, making a reservation, or confirming an event.

10. WARRANTIES & LIMITATION OF LIABILITY

We aim to provide accurate information and quality service, but we do not guarantee that our website, communications, availability, menus, pricing, or service details will always be error-free or uninterrupted.

To the fullest extent permitted by law, Durum LLC is not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of our services, website, reservations, events, catering services, or communications.

Our liability, where applicable, is limited to the amount paid by you for the specific service giving rise to the claim.

11. FORCE MAJEURE

We are not liable for any failure, delay, cancellation, or modification caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, power outages, labor issues, supply shortages, government restrictions, emergencies, pandemics, platform outages, or other unforeseen circumstances.

12. CHANGES TO TERMS

We may update these Terms from time to time.

Updates will be posted on our website and become effective upon posting. Continued use of our services constitutes acceptance of the updated Terms.

13. GOVERNING LAW

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Any disputes will be handled in the appropriate courts located in New York, unless otherwise required by applicable law.

14. SMS TERMS

Durum LLC may send SMS messages related to restaurant updates, reservations, private events, catering inquiries, promotional offers, and customer communications.

You can cancel the SMS service at any time by texting “STOP”. After you send “STOP”, we will confirm your unsubscribe status by SMS. After this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up again through the same process used initially, and we may resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or contact us directly at [email protected].

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and from you to us. Message frequency may vary. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our Privacy Policy.

15. CONTACT

For any questions about these Terms, contact:

Durum LLC
387 Myrtle Avenue, Brooklyn, NY 11205
+1 718-852-0001
[email protected]